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I called a gym to complain about some membership issue (the details are complicated and irrelevant) and the assistant manager told me that he had no way to contact corporate, he also told me the manager couldn’t talk to me because he was having an in person meeting with his boss, you know, corporate.
No shit, real work practically stopped at my last job when the owners were in town. Everyone was too busy with the dog and pony show to get anything done.
Have you read Bullshit Jobs: A Theory by David Graeber by any chance?
I have not, but I’ve heard of it
I highly recommened it! Literally talks about the issues you posted above and more.