The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
That sounds exactly the kind of ridiculous stuff companies would do. Let me guess, they did not check any recordings of your calls and how you actually handled customers. Just “you failed this pointless metric”.