In short, a kid made a Discord account at age 12, lied about her age and said she was 18. The kid at age 13 clicked a scam link claiming to be Discord support and lost access to her account. Scammer asked for parents bank account details which is how the dad became aware. Dad tried to report the issue to Discord, but had to go through an AI support bot that kept closing the ticket. Dad spoke with someone named “Molly” that was possibly a human and explained that his daughter’s account had a lot of underage friends tied to the account that could be at risk. “Molly” said they’d have to open a ticket from within the app, which they no longer had access to because his daughter never set up 2FA.

Discord didn’t actually do anything about this until Ars stepped in. After regaining access to the account the daughter found 2 friends fell for the scam. Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport. The father gave in and complied so she didn’t lose access to her friends.

  • cannedtuna@lemmy.worldOP
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    5 months ago

    Asked for comment, a Discord spokesperson told Ars that the platform “takes situations like this seriously, especially when they involve teens and account security.”

    More like Discord only takes these things seriously when an article drags them. Probably only banned the kids account because she dropped this on them and they handled it badly.

    Crazy how far this company has fallen, but that’s expected I guess when $$$ are on the line.

      • NewNewAugustEast@lemmy.zip
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        5 months ago

        Dumbest comment today.

        Want to blame someone? Blame a farmer. We were doing fine until we invented agriculture.

        But just like the tech worker, farmers today are not to blame for the problems introduced in the past.

    • CosmoNova@lemmy.world
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      5 months ago

      The company has fallen? From where? Discord was bottom of the barrel for as long as I can remember.

      • chisel@piefed.social
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        5 months ago

        For the first few years, when it had no profit motive, no way to earn money, and was just willingly bleeding cash to gain market share, it was great! That is the first stage of enshittification and they are now on to stage 2: making the platform good for the real target audience, advertisers.

  • FalschgeldFurkan@lemmy.world
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    5 months ago

    but had to go through an AI support bot that kept closing the ticket

    In general, that practice is absolutely disrespectful towards customers and should be met with complete rejection

  • HertzDentalBar@lemmy.blahaj.zone
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    5 months ago

    I’d of told my kid they are SOL and to learn from their fuck up. Go make a new account kiddo, ask your friends for their discords when you go back to class.

        • Holytimes@sh.itjust.works
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          5 months ago

          People do ACTUALLY say I’d of in lots of regions of the US. That’s how you actually say the phrase.

          Welcome to English. If you think you know the rules some random group of 1000s of people will prove you wrong because they havent given a single fuck about what’s proper for a hundred years or so.

          Basically every physical possiable way to say the phrase is in use somewhere.

            • otp@sh.itjust.works
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              5 months ago

              I don’t think “of” has anything to do with an accent.

              They’re probably thinking of 've (as in “Would’ve”). That’s not the same as “of”.

              • Triasha@lemmy.world
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                5 months ago

                It means “have” would have. It’s pronounced of. “Would of”

                The f can be dropped. Woulda. “I woulda got it done”