Ticket refunds for the Ed Sheeran concerts at Gillette Stadium are available after the Massachusetts attorney general sent a letter to Ticketmaster.

Attorney General Andrea Campbell said dozens of people reached out to her office to complain that they couldn’t get a refund for Friday and Saturday’s shows, which won’t be as long now due to the lack of openers.

“After hearing from nearly 200 consumers who were struggling to obtain refunds from Ticketmaster for Ed Sheeran’s shows at Gillette Stadium this weekend, my office jumped into action to demand that consumers be provided a clear path to get their money back if they no longer want to attend due to significant changes to the lineup,” Campbell said in a statement.

The attorney general said she sent a letter to Ticketmaster “demanding” that the company make an exception to its policy that usually allows artists to cancel or change their opening acts without having to provide a refund to concertgoers.

  • CombatWombat@feddit.onlineEnglish
    8·
    9 hours ago

    If this “unfair or deceptive act” is a violation of the Massachusetts Consumer Protection Act, why is Ticketmaster allowed to operate in Massachusetts with it as their standing policy?

    The attorney general said she sent a letter to Ticketmaster “demanding” that the company make an exception to its policy that usually allows artists to cancel or change their opening acts without having to provide a refund to concertgoers.

    Campbell said she told Ticketmaster that “unfair or deceptive acts and practices in commercial activities violate the Massachusetts Consumer Protection Act.”