What’s the brand we should look out for?

I suspect it’s a bit of both. With agents the review size can be pretty small and easier to digest which leads to more people reviewing, but I suspect it is still more surface level.

While I agree with you, its that very misunderstanding that bosses and owners have, and they’ll fire regular folks and replace with ai. They may suffer lower quality and even catastrophic failures but it will take time for them to realise and rehire people. All those regular folks will be out of work during that time.