Maybe, I just don’t like “And as long as you have things set up properly and you know how things work then this really isn’t an issue” - you can set things up correctly and then it still screws up. Everything works perfectly until it doesn’t.
I’ve been in the IT business for 26 years and I’ve seen software screw up, even when configured correct. OneDrive have lost many files for people to the point that Microsoft more or less apologised for it in 2015.
That is just so sad that it’s the way you have to do business. Constant praising and sucking up.
Sounds reasonable to give the kid some breakfast before school