Not just food, it’s the new business model. Just give them something for their money, it doesn’t have to be good, or work properly, it just has to be profitable.
That’s what I’ve been screaming about AI since the beginning.
Take self checkout kiosks for example. Anyone that is old enough to remember what the grocery store was like before the kiosks would know how much faster a human cashier was then the stupid fucking machine. There was no tabbing through 20 screens of fruit to find the plantains, there was no “sorry you have to scan every pencil individually and place them in the bag one by one because we can’t do multiples”, and there was never, ever, an unexpected item in the bagging area.
The doctor I go to has replaced all their front office staff with self check-in kiosks. You cannot check in with a person anymore. If you are unable to use the machine you have to press a special button and wait for someone to come from the back and press the buttons on the kiosk for you. The time to check in for an appointment with the person used to take under a minute. The kiosk takes 10+ and has a 25% error rate.
But none of that matters, because the machines don’t draw a paycheck, and they don’t care about anything else.
Many businesses have calculated that they’d rather save the paycheck, and live with a drop in customer service. That attitude will increase, and eventually customer service will be one of those unreasonable things that only stupid customers expect.
“You gave me your money, you got your thing, we’re done here, now you’re just bothering me, so get out!”
Except it’ll be more like Idiocracy where they charge her for the fries and don’t give her anything, migrating towards a built in failure rate to what customers will accept vs profits.
Not just food, it’s the new business model. Just give them something for their money, it doesn’t have to be good, or work properly, it just has to be profitable.
That’s what I’ve been screaming about AI since the beginning.
Take self checkout kiosks for example. Anyone that is old enough to remember what the grocery store was like before the kiosks would know how much faster a human cashier was then the stupid fucking machine. There was no tabbing through 20 screens of fruit to find the plantains, there was no “sorry you have to scan every pencil individually and place them in the bag one by one because we can’t do multiples”, and there was never, ever, an unexpected item in the bagging area.
The doctor I go to has replaced all their front office staff with self check-in kiosks. You cannot check in with a person anymore. If you are unable to use the machine you have to press a special button and wait for someone to come from the back and press the buttons on the kiosk for you. The time to check in for an appointment with the person used to take under a minute. The kiosk takes 10+ and has a 25% error rate.
But none of that matters, because the machines don’t draw a paycheck, and they don’t care about anything else.
Many businesses have calculated that they’d rather save the paycheck, and live with a drop in customer service. That attitude will increase, and eventually customer service will be one of those unreasonable things that only stupid customers expect.
“You gave me your money, you got your thing, we’re done here, now you’re just bothering me, so get out!”
Except it’ll be more like Idiocracy where they charge her for the fries and don’t give her anything, migrating towards a built in failure rate to what customers will accept vs profits.
Optimize for minimal complainability, maximal annoyance and minimal effect of actual complaints
This guy gets it.