I’m normally the one calling out help desk folks on poor behavior (many tend to get stuck there and burnt out), but this is one of my pet peves. Don’t be rude to the 60k IT guy, they fix your shit.
Anyway had someone in a 300+ all hands bitch about IT not magically closing tickets without asking employees and bugging them for confirmation.
Just straight up told her we’re going to say please and thank my team when they solve an issue, and if she has an issue with a team member reaching to confirm a fix to not reach out to the team. People really can be cunts about their laptops.
I’m normally the one calling out help desk folks on poor behavior (many tend to get stuck there and burnt out), but this is one of my pet peves. Don’t be rude to the 60k IT guy, they fix your shit.
Anyway had someone in a 300+ all hands bitch about IT not magically closing tickets without asking employees and bugging them for confirmation.
Just straight up told her we’re going to say please and thank my team when they solve an issue, and if she has an issue with a team member reaching to confirm a fix to not reach out to the team. People really can be cunts about their laptops.
What’s a 60k IT guy?
That’s about the going rate for desktop support here, in CAD. I know it’s more in the US, but they have to pay for more stuff.