The customer is always right is what management says when they want you to be subservient to the customer because they believe it gets sales, or maybe just for the bosses amusement. Sacrifice dignity, agency, relevant subject knowledge. Given the choice between ‘yes, massa’ and an actual informed discussion on the merits of options, the latter every time.
The customer is always right is what management says when they want you to be subservient to the customer because they believe it gets sales, or maybe just for the bosses amusement. Sacrifice dignity, agency, relevant subject knowledge. Given the choice between ‘yes, massa’ and an actual informed discussion on the merits of options, the latter every time.