one of the earliest attributions is to marshall field (of the old department stores), it was actually:
“Assume that the customer is right until it is plain beyond all question that he is not.”
another of his was “Give the lady what she wants.” – which might be what inspired the later “The customer is always right…in matters of taste.” variation.
one of the earliest attributions is to marshall field (of the old department stores), it was actually:
another of his was “Give the lady what she wants.” – which might be what inspired the later “The customer is always right…in matters of taste.” variation.