McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
McDonald’s told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.
My friend who works at McDs says people at the drive thru dont believe he’s a human no matter how much he tries to reassure them.
He should embrace it.
“Hello. I’m Jake your burger… assistant. I’m here to take your order… I’m here with you until the end. Let’s do this. Would you like… fries… or a large refreshing soft drink… with your order?”
I mean what can you say that doesn’t risk getting you fired?