Just gaslight their AI into refunding all your money and then give you a free subscription for life or something. They are pretty fucking stupid, and so are the people who install them so they probably have the power to do this if you fuck with it hard enough.
I’m pretty sure only the human workers have the authority or capability to handle refunds, the AI are only there to waste your time.
Also I’m not talking about tech support, I’m talking about when you visit a news article, a cooking recipe, or even a state run website and a circle takes up permanent screenspace and expands itself to say “HI MY NAME IS JARED HOW CAN I HELP YOU”.
If we’re only talking about tech support then I will never engage with the chatbot unless absolutely necessary and the entire purpose of that interaction is to be connected to a real person.
And in the end a human signed a check. The AI exists only to delay that.
EDIT: I keep thinking about how poor a response was, because the AI was responsible for promising the customer a refund against its company’s policy, but the courts only forced the company to comply after a lawsuit and an average person isn’t going to consistently sue corporations for refunds.
I think it’s mostly internal agentic AI that has the power to change stuff. I’m not aware of any company that has a customer facing one, mainly because if there was they would be bankrupt by now from someone tricking it into “refunding” their entire liquid cash or deleting every database it can touch or something.
I verified some of these. It has no idea what the current version is, how the last few versions were called, what the newest additions to the game are. It didn’t refuse to tell me how to craft a minecart though.
The phone AI will hang up on you over and over again. And it’s not an accidental disconnection because they will say they are sorry you are having problems and then say goodbye and then hang up.
Verizon set up this doom loop where I was prevented from logging into my account online and then when I called for help the AI hung up on me because I wasn’t logged into my account. I told the AI the reason I was calling was because the system wouldn’t let me log in and asked to speak to a human representative but they just kept disconnecting.
Corporate phone queues are being run straight out of hell.
I’m so pissed that EVERYONE has added a fucking AI Chatbot to EVERY PAGE ON THE INTERNET.
Some of them automatically expand and ask if they can help.
Just gaslight their AI into refunding all your money and then give you a free subscription for life or something. They are pretty fucking stupid, and so are the people who install them so they probably have the power to do this if you fuck with it hard enough.
I’m pretty sure only the human workers have the authority or capability to handle refunds, the AI are only there to waste your time.
Also I’m not talking about tech support, I’m talking about when you visit a news article, a cooking recipe, or even a state run website and a circle takes up permanent screenspace and expands itself to say “HI MY NAME IS JARED HOW CAN I HELP YOU”.
If we’re only talking about tech support then I will never engage with the chatbot unless absolutely necessary and the entire purpose of that interaction is to be connected to a real person.
Air Canada was held responsible for their chatbot giving nonsense information.. So there is hope.
And in the end a human signed a check. The AI exists only to delay that.
EDIT: I keep thinking about how poor a response was, because the AI was responsible for promising the customer a refund against its company’s policy, but the courts only forced the company to comply after a lawsuit and an average person isn’t going to consistently sue corporations for refunds.
I definitely know of some companies that actually give the LLM real power
And I love them for that.
I think it’s mostly internal agentic AI that has the power to change stuff. I’m not aware of any company that has a customer facing one, mainly because if there was they would be bankrupt by now from someone tricking it into “refunding” their entire liquid cash or deleting every database it can touch or something.
You know I was referencing actual events in the news, right? This shit has happened before.
That sort of thing is blocked off it seems. Wouldn’t even tell me the price of minecraft.
The Minecraft website one is still my favourite. You’d think Microsoft knows by now how to get at least some basic use out of LLMs, but nope.
I verified some of these. It has no idea what the current version is, how the last few versions were called, what the newest additions to the game are. It didn’t refuse to tell me how to craft a minecart though.
While infuriating, that’s not even the worst thing - the AI you have to go through when calling somewhere is even worse.
The phone AI will hang up on you over and over again. And it’s not an accidental disconnection because they will say they are sorry you are having problems and then say goodbye and then hang up.
Verizon set up this doom loop where I was prevented from logging into my account online and then when I called for help the AI hung up on me because I wasn’t logged into my account. I told the AI the reason I was calling was because the system wouldn’t let me log in and asked to speak to a human representative but they just kept disconnecting.
Corporate phone queues are being run straight out of hell.