• dan@upvote.au
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      4 hours ago

      I really don’t understand how a chat app for gamers became so big in the software development community. It’s such a poor choice, especially for support. Nothing is indexed in search engines, and people can’t see messages unless they join. I’ve even seen some projects use Discord for bug tracking. It’s woefully inadequate for that.

      • tal@lemmy.today
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        2 hours ago

        My impression—I don’t use it myself and my few experiences touching it have not impressed me—is that the major selling point is that it provided several different forms of communication that gamers wanted to use in a single package. Like, instant messaging, VoIP, video calls, chat, etc.

        You could set up all of these individually, but this was free and all-in-one, is managed, and it didn’t require much technical expertise to use. Any user with an account has access to all the components.

        And it didn’t cost anything to set up.

        If I were going to set up, say, a VoIP server, I’d probably use, oh, Mumble. I’d get my own VPS for it, which would cost something. I’d only have VoIP at the end of that. If I wanted to use say, text-based communication or have some mechanism for sharing files, I’d have to go cobble something together from other components.

      • Leigh Weigh@lemmy.world
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        4 hours ago

        It annoys me that a lot of Actual Budget stuff is on their Discord. Thankfully they have documentation on github and their website.

      • Sordid_Seraphim@lemmy.zip
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        4 hours ago

        Because it has a lot of good tools for finding what you need on an intuitive platform focused around communities similar to Reddit.

        Let’s be real Discord is popular because it does a lot of things really well.

        • frozen@lemmy.frozeninferno.xyz
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          3 hours ago

          it has a lot of good tools for finding what you need

          As a moderator and the primary troubleshooter for a 12k member discord server, no the fuck it does not.

          new user joins

          Hey, how do I X?

          It’s in pins.

          new user joins

          Hey, how do I Y?

          It’s in pins.

          new user joins

          Hey, how do I Z?

          It’s in pins.

          Kill me. Or bring back old-school forums. One of the two.

          • Sordid_Seraphim@lemmy.zip
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            3 hours ago

            What your talking about has nothing to do with the tools and everything to do with stupid users never reading or using resources available.

            Same way 1% users actually read server rules.

            • Zagorath@quokk.au
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              2 hours ago

              The users found the Discord because they searched for their problem and the result was a recommendation to join the Discord.

              If the answer had been indexable by search engines, the search engine would have found the answer and given it to the user. No need to even log in.

            • frozen@lemmy.frozeninferno.xyz
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              2 hours ago

              I would posit that if the tools don’t make the resources readily available and obvious (like a pinned forum thread that you literally have to scroll past to make a new thread), then the tools aren’t good.