Can’t speak for Instacart, but DD had a problem where the store could have a perfectly acceptable substitute in stock. But, the store didn’t have the replacement UPC/SKU registered with DD. Because DD didn’t know what you were adding, the shopper app would simply not allow the shopper to make the substitution.
So if the store switched produce suppliers, they could have 40 bushels of tomatoes available at the store, but the shopper wouldn’t be able to put any of them in the cart.
I used to have to wander around trying to find products the same price as the replacement, then explain to the customer why I was adding a scannable $3.17 9 volt battery as a substitute for unscannable $3.17 worth of brussel sprouts.
Can’t speak for Instacart, but DD had a problem where the store could have a perfectly acceptable substitute in stock. But, the store didn’t have the replacement UPC/SKU registered with DD. Because DD didn’t know what you were adding, the shopper app would simply not allow the shopper to make the substitution.
So if the store switched produce suppliers, they could have 40 bushels of tomatoes available at the store, but the shopper wouldn’t be able to put any of them in the cart.
I used to have to wander around trying to find products the same price as the replacement, then explain to the customer why I was adding a scannable $3.17 9 volt battery as a substitute for unscannable $3.17 worth of brussel sprouts.